Most of the tech support queries we encounter can be addressed by the following actions:
MY DOWNLOAD DID NOT COMPLETE.
Try downloading again. You can try as many times are you like.
MY DOWNLOAD IS TAKING A LONG TIME.
Try connecting with a cable instead of wireless. Some wireless networks are very slow for big files like our multimedia books.
You might also want to try at a different time of day. At peak hours, internet connections can slow down as your neighbors stream videos and other bandwidth-intensive activities.
Some of our customers have reported success after rebooting their computer and their wireless router.
I CAN'T VIEW THE EBOOK.
Try to download again. This fixes it 95% of the time.
I CAN'T PLAY THE EPUB ON MY IPAD.
EPUB books must first be downloaded to computer, and then transferred to your iPad or Android.
THE VIDEOS WON'T PLAY.
Have you unzipped the file? Windows will allow you to open the PDF without unzipping, and this will disable auto play for video.
On Mac, Preview won't play videos in embedded PDFs, so you will need to use the (free) Adobe Acrobat Reader.
I CAN'T PLAY THE EPUB ON MY KINDLE.
Kindle does not support EPUB files as large as ours. We check in with them from time to time to see if they have made progress.
NONE OF THESE SOLVED MY PROBLEM.
Please contact us via the form below, providing as much info as possible via the dropdown menus. We will get back to you as soon as we possibly can.
[powr-contact-form label="Tech Support Request"]