I am having trouble accessing my bookshop account.

Try resetting your password.  If that's squirrelly, then contact to see if we can reset it for you.  Don't create a second account.  If you do, we cannot consolidate them into one (at this time).

I am having technical or download problems.

Click here to find the most common problems and simple solutions, or to report a fault to us. 

I don't understand the different formats.

Click here to get your format FAQs answered: find out the differences between eBooks and Multimedia eBooks, EPUBs and PDFs, which play video and which can't.

I would like to set my contact preferences. 

Please contact us directly at with any questions not answered here on the provided links.