I am having trouble accessing my bookshop account.
Try resetting your password. If that's squirrelly, then contact firstname.lastname@example.org to see if we can reset it for you. Don't create a second account. If you do, we cannot consolidate them into one (at this time).
I am having technical or download problems.
Click here to find the most common problems and simple solutions, or to report a fault to us.
I don't understand the different formats.
Click here to get your format FAQs answered: find out the differences between eBooks and Multimedia eBooks, EPUBs and PDFs, which play video and which can't.
I would like to set my contact preferences.
Please contact us directly at email@example.com with any questions not answered here on the provided links.